Quick answers to common questions about Smart Retail POS Pro. Can't find what you're looking for? Contact our support team.
Visit our download page to get the latest Windows installer. Run the setup file and follow the on-screen instructions. The entire process takes less than 5 minutes. No special technical skills required.
Smart Retail POS Pro runs on Windows 10 or Windows 11 (64-bit). Minimum requirements: 4GB RAM, 500MB disk space. Internet connection is optional and only needed for cloud sync features.
Currently, Smart Retail POS Pro is only available for Windows. We may consider developing Mac and Linux versions in the future based on user demand. Sign up for our newsletter to stay updated.
After installing the application, create an account with your email address. Verify your email through the confirmation link sent to your inbox. Your 14-day free trial begins immediately upon email verification.
Yes! Smart Retail POS Pro is built with offline-first architecture. All core POS functions including billing, inventory, customer ledger, and reporting work perfectly without an internet connection. Your data is stored locally on your device.
Cloud sync is an optional feature powered by Supabase. When enabled, your data is encrypted and synchronized to the cloud, allowing you to access it across multiple devices and providing automatic backups. Cloud sync requires an internet connection.
Yes. All cloud-synced data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Row-Level Security (RLS) policies ensure that only you can access your synchronized data. We never share or sell your data.
Absolutely. Cloud sync is entirely optional. You can use Smart Retail POS Pro completely offline with all features fully functional. Your data remains on your device and is never transmitted unless you explicitly enable cloud sync.
Your data remains intact on your device. To continue using all features, you'll need to purchase a subscription. Your data is never deleted upon trial expiration. You can export your data at any time.
We accept cryptocurrency payments via NowPayments (Bitcoin, Ethereum, and more), PayPal, and local payment methods depending on your region. All payment options are shown during checkout.
Refund requests within 7 days of purchase will be reviewed on a case-by-case basis. No refunds are provided after 7 days from the date of purchase. Cryptocurrency payments are non-refundable due to the irreversible nature of blockchain transactions.
Yes, you can upgrade or downgrade your subscription plan at any time. Changes take effect at the start of your next billing cycle. Prorated refunds are not provided for mid-cycle downgrades.
Smart Retail POS Pro includes fast billing & invoicing, inventory management, customer & supplier ledger, staff & payroll management, sales reports & analytics, and automated cloud backups. All features are available during the free trial.
Yes. Smart Retail POS Pro supports USB barcode scanners and thermal receipt printers that are compatible with Windows. Simply plug them in and they will work automatically with the software.
Each license allows installation on one Windows PC. For multiple terminals, you'll need additional licenses. Cloud sync allows data synchronization across multiple licensed devices if enabled.
Smart Retail POS Pro supports CSV import for inventory items and customer data. We provide templates in the help documentation. For complex migrations, contact our support team for assistance.
Smart Retail POS Pro includes built-in backup functionality. Go to Settings > Backup and click "Create Backup". You can save backups locally or to cloud storage providers like Google Drive, Dropbox, or OneDrive.
Yes. All backup files use AES-256-GCM encryption with a proprietary format (.srpos). This ensures that even if backup files are copied or stolen, they cannot be read without the application's decryption key.
Yes. Smart Retail POS Pro allows you to export reports, invoices, and inventory lists to various formats including Excel, PDF, and CSV. This is useful for accounting, tax preparation, and business analysis.
You own your data 100%. Smart Retail POS Pro acts solely as a data processor. We never access, sell, or share your business data. You can export, migrate, or delete your data at any time.
You can reach our support team by email at support@srpos.site or through the contact page on our website. We typically respond within 24-48 hours during business days.
User documentation and setup guides are available in the application's Help section. We also have video tutorials on our YouTube channel for visual learners. Comprehensive documentation is coming soon to our website.
Smart Retail POS Pro is designed to be intuitive and easy to use. Most users can get started without formal training. For enterprise customers or multi-terminal deployments, we offer paid onboarding and training services. Contact us for details.
Our support team is here to help you get the most out of Smart Retail POS Pro.
Contact Support